ALS Company History

Founded in 1993

• Florida based company
• Began operating as an On Demand courier for hospitals in south Florida
• Over 10 years ALS grew to cover operations throughout 85% of Florida and parts of the southeast United States
• Primary Business was transportation of electronic equipment for repair (Tandy Consumer Services)

1998

• Developed our Shipping Manager
• Electronic POD
• Signature Capture
• Online ordering

2004

• Moved headquarters to Orlando, FL
• Daily route structure in the south Florida tri-county area, Central Florida, Space Coast, Northern Florida

2006

• Opened 30,000 sq. ft. facility in Orlando, FL
• Power Conveyor
• Allowed us to inbound thousands of packages nightly for next day delivery

2008

• Concentrated strategy to be the premier carrier in the state of Florida
• Expanded business in south, central and north Florida
• Opened WPB location
• Expanded into Ocala and Jacksonville markets through agent affiliations
• Locations Serviced:
• Miami, Ft. Lauderdale, West Palm Beach, Naples, Orlando, Tampa, Ocala, Jacksonville, Tallahassee, Pensacola

2011

• Complete overhaul of Portal, our Shipping Manager
• Upgraded scanning technology
• User Interface redesign of our web portal
• Upgraded our mobile portal

Today

Overall Footprint

• Provide state wide services in FL
• Warehouse locations in Pompano, West Palm Beach, Orlando, Tampa
• Agent locations in Ocala, Jacksonville, Tallahassee and Pensacola
• Atlanta, Valdosta, Savannah, Birmingham, Columbia, Charleston, Charlotte, Nashville

Customer Base

• Pharmaceutical
• Retail Pool Distribution
• Schedule Routed
• DDU
• Linehauls (truckload)
• Fulfillment - warehouse pack and pick operations
• Warehousing
• On Demands
• Special Projects

Security

Warehouse - Equipment At Each Location

• Multi-Camera surveillance system 30 days back footage stored
• At least one outdoor camera with night vision
• Alarm system with motion detection and dock door sensors through State Alarm
• Fenced security cage for high-dollar items

Security

Technology

• Portal, our courier application, is a web-based application with secure log-in and data storage
• Hurricane Prepardeness
• We run backups and multiple servers in the event of a natural disaster hitting one of our server locations
• Partner with Office 2 Go for IT security needs
• Cyberguard firewall provides multilayer firewall and DOS attacks protection
• Servers are monitored and recorded by remote DVR

HR Screening
(Contractors and Employees)

• Bradley Krause, one of the owners, is a licensed private investigator and runs all our background checks and LP investigations
• All employees and ICs go through a 7 year comprehensive background check. This includes:
• County and state search of criminal court records
• Check of DL and SSN for felonies and aliases
• Check of MVR for traffic violations (IC only)
• ALS MVR Screening Rules
• All employees and ICs must pass a pre-hire drug screen
• Our system automatically generates 25% of our employees and ICs to be randomly drug screened each quarter

MBE & WBE Certifications

• Minority and Woman Owned Business Certifications
• Florida Minority Development Council FMSDC

• Office of Supplier Diversity OSD

• Other diversity certificates can be obtained as needed

Operations

Topics Covered

• Driver Recruitment & Retention
• Previous Multi-Location Implementations
• Service Levels

Driver Recruitment & Retention - 3 Ways

1. Word of Mouth

• Family business values extend to employees and contractors
• Expectations are communicated during the screening process (no surprises when contractors receive their settlement checks)
• Competitive pay structure in the markets
• Our reputation for being contractor friendly leads to referrals from existing contractors (Very rarely do we need to advertise for new contractors)
• Many contractors have been with us for over 5 years, some close to 10 years

2. Traditional Advertisements

• CourierBoard
• Craig's List

3. Leverage Social Media

• We use our facebook account to gather likes from Independent Contractors
• Our advertisements asks facebook users to like our page so they can be notified of new contract opportunities
• Once we have a new opportunity available, we are able to specifically target those who've liked our page

Recent add showing spike with 28 new likes in 72 hours

How Does the Recruitment Process Work for large scale implementations?

• Current managers who have oversight duties in outlying areas pull resources to begin the process
• We operate in every market in FL, so word of mouth begins to spread even in areas we have a minimal presence
• We assign a point person at the start of the process to...
• Place adds through CourierBoard and Criag’s List
• Manage our Facebook page and contact those who have "liked" our page
• Gather and review resumes
• Prepare a package of potential ICs to give to the local logistics manager
• …which allows us to begin the IC recruitment process prior to the local logistics manager to be hired if necessary

Previous Multi-Location Implementations

Schedule Routed (30 Day Implementation)

• Over 1,000 store pick-ups on Sundays across 5 states
• Daily line haul network throughout FL and into GA

Pharmaceutical (45 day implementation)

• 50 routes throughout FL 6 days a week
• Multiple nightly line hauls from Orlando to north and south FL
• Inbound, load and delivery scan

Retail Pool Distribution (14 day implementation)

• Nightly receiving of over 2,000 pieces
• 70 store state wide (FL) retail pool distribution
• Inbound, load and delivery scan

Service Levels

• Pharmaceuticals measured at 98.5% service based on individual stop commitment times
• We currently operate at 98.97% for our pharmaceutical routes
• Retail Pool distribution measured at 98.5% service based on individual stop delivery window
• We currently operate at 99.13% for our retail distribution routes
• 98.5% service level standard is a benchmark we hold ourselves to

Tech Demo

How do we take import, scan and POD data and present it in a way that gives our management team the tools to monitor and anticipate service related problems?

Portal

Routes Overview Screen

• Allows us to monitor routes in real-time
• Highlighted action items
• Route Progress Bars
• Load Scans
• Delivered Pieces

Route Summary

• See individual stops by route
• Quick access to PODs
• Highlighted action items
• ETA and Actual
• Load Scans
• Delivered Pieces

Track Your Package

• Enter barcode to search for delivery details
• Displays import and scan related events for that barcode
• Quick access to PODs

Client Portal

We also offer many of these same UI route features to our customers through our Client Portal

Importing & Exporting Data

• Import ASN files
• Data is used on our handhelds for receive, load and delivery scans
• Signatures are Base64 encoded and can be in bitmap, jpg, png and many other formats
• Our system transmits data back in XML or JSON output files

Recent Database Upgrade

Microsoft SQL Server 2012

• Enhanced database mirroring
• Runs 64 bit natively
• Upgraded security and performance

Portal Mobile

(Motorola Handheld and HTML5 Web Application)

We have two solutions for our scanning needs…

Motorola MC45

• Advanced laser scanning technology for scan-intensive tasks
• 3.5G GSM HSDPA cellular and 802.11a/b/g Wi-Fi
• Used for bulk deliveries, inbound scanning
• Many units already 2 years in the field
• We also have a 3 year warranty on each scanner

Any Android or IOS Smartphone

• HTML5 Based Web Application
• Runs in the browser
• Cuts down on cost of purchasing new scanners as most ICs have smartphones
• Back-up solution in case a driver with a Motorola happens to damage or loose their scanner on the route
• All the capabilities of the Motorola MC45

Launch the Portal Mobile Demo