- The Core Principles That Lead To Quality Service -
3 PRINCIPLES OF ALS ON-TIME DELIVERY
Speed - Accuracy - Reliability
These core delivery principles keep us focused on our client's service goals, and have been the foundation for our company's continued growth.
While we pride ourselves in our service levels and our commitment to on-time service, we also recognize the need for speed in communication.
Portal, our courier application, allows our clients to quickly extract delivery information electronically through real-time PODs, delivery route updates and service level reports.
We view quick and accurate communication that you can rely on as a critical step toward quality overall service. With ALS you get timely details on delivery specifics, either through our web app Portal, or through our dedicated staff.
Why do we list accuracy as one of our 3 principles when delivering to the correct location should be considered a given? Because accurately relaying the details of a delivery is part of our overall service.
With Portal, our tracking and scanning system, you can be confident that the details of your delivery are accounted for, and can be retrieved as needed by your customer service department and / or transportation group.
Our tracking and scanning system also captures in bound and load scans to ensure the accuracy of the loads we receive. No need to hope that dock workers counted all the boxes correctly.
We see the items we deliver as necessities to our customers. These items need to get to where they are going so that your business, and your customers, can work efficiently.
Being able to rely on timely deliveries means less down time, efficient workflow and as anyone who receives on-time delivery service can attest to, peace of mind. We know your doing more than just expecting a package, you are relying on it.
Again, we come back to our technology, and our security. At ALS we take being reliable for you product, and delivery data, very seriously. From the measure we take to secure our buildings to the secure log-in and servers that house our delivery information, you can rely on ALS for more than just making reliable deliveries.
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